Originally Posted by c2cflyer

From the little tidbits of facts we have it is just as likely that the crew that was originally scheduled for SDF was stuck somewhere else on a delayed or cancelled flight (Lets just say DEN for sake of argument) and wasn't going to arrive at SDF. UA/UAX Ops then had to quickly respond to get an alternate crew to SDF. They identified they still had one inbound flight - the flight from ORD to SDF. They immediately got on the phone, turned the crew around from another flight that had just landed at ORD and they made it in time for the flight.

You are suggesting that UA/UAX Ops blew it when it is equally as likely that in fact UA/UAX Ops successfully navigated a potential crisis by identifying not only a replacement crew but a way to get them where they needed to go in short turnaround.

Of course, the unexpected passenger refusing an IDB could never have been predicted. but up until that point, it would have been considered a win for UA/UAX ops as they successfully resolved an issue that could have caused major delays or cancellations of a 75 passenger flight.


I don't know if that was the case any more than you know the exact opposite was the case. But it does seem more and more like this type of scenario was what happened - and everything that UA Gate Agents and Flight Crew did as a result is 100% in line with this.