Hi,

1) can I reply to an email from AA customer relations, or do I need to go back to the web form?

2) what is reasonable to expect from AA for a non functioning J seat? Paid J (D fare basis if that matters) JFK-LHR - seat recline completely INOP. No empty seats to relocate to. Cabin crew able to somewhat manually manipulate, however as the leg rest would not move, there was no chance of a flat bed.

Thank you.