A little data entry point. New Menzies staff at ARN last week when checking in on C ticket to HKG. They refused to believe my allowance was for 32kg per bag (And I only had 2 against the 3 allowed as AY silver or as OW emerald - showed them both my cards). This was even within the constraints of the ticket allowance and not based on status!

After 10 or so minutes on the phone to some helpline they finally accepted my luggage without wanting to charge.