FlyerTalk Forums - View Single Post - Man pulled off of overbooked flight UA3411 (ORD-SDF) 9 Apr 2017 {Settlement reached}
Old Apr 10, 2017 | 5:20 pm
  #985  
homanga
 
Join Date: Sep 2015
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Posts: 125
Originally Posted by Ber2dca
What if he is 'held off' the plane and then insists he needs to get on the plane and pushes past the GA? I mean technically it's the exact same issue, he'd have a paid ticket and a boarding pass. But people wouldn't side with him because someone trying to force their way *onto* an aircraft unsettles people. It's all about the optics and sounds of the video here.

I also guarantee you that if the pax in the video had applauded and there hadn't been 2 or 3 people voicing their upset about it, people would have by default sided with the airline and the story would focus on the 'erratic' passenger and wouldn't go very far.

Perception is reality.
You don't actually believe that the perception or incident wouldn't have been significantly deescalted by using my proposed process? Regardless does this not seem like a completely reasonable process that avoid any future incident similar to this?
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