On a different note: Park Hyatt Bangkok finally opens next month after what seemed an endless wait and many problems. When it does, however, I hear it will be in the not exactly illustrious list of Park Hyatt hotels which outsource several departments. Not only that though, their GM -- Hyatt veteran Michael Golden -- plans to outsource 50% of front line staff: housekeeping, stewarding and security, just to name a few. The plan is to adapt to the local market better, but why they do this in a labor market such as Thailand is beyond me. He was even interviewed about it recently and stated that other properties (PH Tokyo) started doing the same, but not as extreme.

I don't mind outsourcing all that much, just the results so far did not blow me away. It is toxic for the team, it creates an endless array of new problems to deal with and at the end of the day it's not even all that effective. Why they would do this in Thailand -- I don't know. Some here know more about the ownership about this particular hotel (MikeFromTokyo) -- profitability? I could never imagine this at MO or The Siam, where the team is like a big family. It just further proves that PH will be a successful business hotel, but not so interesting for this forum here. And if other PH hotel head the same direction, we can write them off.