Originally Posted by
Tom London
Our MH3 from LHR-KUL last week (March 20th) was delayed 10 hours due to "the late arrival of the inbound aircraft". I was verbally informed by London based staff that the late arrival was due to a technical issue with an aircraft in KUL.
Upon arrival in KL we'd missed our connection to DPS and were overnighted by MH at the main Sama Sama hotel. Our arrival delay into DPS was circa 22 hours (on one PNR).
I've already emailed MH customer services with our EU261 claim and immediately received an auto-response with a customer service reference number and a loosely worded paragraph about 'getting back to you soon'.
Does anybody have any experience with MH EU261 claim handling?
Hoping not to have a similar experience inbound where EU261 will not apply!
I too was on this flight. We only found out of the "delay" by another passenger at the check in line. This is after a member of staff had sent us to check in and not mentioned anything about the delay. It was pure chaos afterwards with people trying to arrange reconnections for onward flights at KUL, speaking with some passengers they were facing a 2 day delay in their connections in KUL.
Tom London, I have also submitted my EU261 claim to MH and like you have got the standard response back, nearly 2 weeks on I have had not further response so I have taken it up with Resolver whom I have had success with in the past. I'll post back here with any updates.
There is no doubt that MH are cutting some serious corners. The 380s are a mess, broken toilets, knackered seats. They obviously aren't cleaning them either as I found a newspaper with some used socks inside on my seat when boarding in KUL and my wife found a sandwich and other wrappers in the storage in the seat in front.
Another interesting point is that I noticed the original thread starter received notice of cancellations on the 6th of Jan and we booked our tickets on the 7th for one of the dates that was listed as cancelled. If I'm understanding this correctly I'd love to know how the op was informed of the cancellations as it would appear we were sold tickets for a flight they knew they were going to cancel.