The passenger was screeching and (likely) injured himself in the struggle.
The actions the authorities took, even if I opposed them, I don't see how it's UA's fault in any way.
Isn't it standard procedure to call them if a passenger repeatedly refuses to obey crew orders?
I imagine the decision to forcibly remove was made by the officers, not United. The GA did let him back on
Last edited by WineCountryUA; Apr 10, 2017 at 10:34 am
Reason: removed response to deleted content