I know I am in the minority, but I personally have not been thrilled with it. I keep it only as a back up or loaner bag when needed. In fact, it hasn't been returned to me by the last person borrowing it and I am not sure I am going ot ask for it back.

Anyways, my issues with it are:
1) And biggest - the handle mechanism/plastic housing take up far too much room in the bottom of the bag. You loose a lot of space to it.
2) The bag splits in half kind of like a hard-sider, but because there is a bottom to the upper section if you don't use it as a duffell you end up with two too small sections to be able to utilize them to their full potential.
3) Strangely there are no cinch straps in the lower section. There is one in the upper section but I found that one kind of useless.
4) If you do unzip the floor of the top section you have to put everything in through the top, but that does not open up all the way. And the roll-up floor eats up space.
5) I like the idea in theory of the outside cinch-down straps, but in practice they really didn't do much because they only pulled down the edges, the top still bulged.

I did like the extra long handle extension and the good wheels, though. If you are not going to fill up the bag and like lots of organization, you might like this bag. For me it did not work.