Originally Posted by
Viennafly
You need to contact Avis customer service. M&M cannot do anything. It is always a pain to get the correct amount of normal miles from Avis and even more pain to get the additional promo miles. An example of my notes is shown below, which involved several emails/retroclaim requests/phone calls. I had issues with credit of all my 5 Avis rentals in 2016.
rental return on 10.8., (500+715) arrived on 25.8., retrocredit asked on 7.9., reply on 21.9. (Claimesretroftp) that it has been forwarded to M&M?!, called again on Oct 4: will be taken care of?!, information per email about credit is on its way, email about credit of miles on Oct 15 (but less than expected (2359 calculated) on account), corrected on Nov 15 (500+1331 additional miles?!)
Thank you! Did you call the 1-800 nummer for avis or just the local branch where you picked up? How did you ask for the retro? (not sure what retroftp is?). I remember when I went to pick up the car the guy looked quite baffled and said he saw only 500 miles on the screen. I assumed M&M would add the additional so I said nothing, unfortunately. Did you basically keep calling the Avis customer service line in your country of residence to pester them re the promo? The problem my side is the links have been removed so I have no "evidence" per se of the offer!