Originally Posted by
Etwasetwas
Hi Everyone - Miles & More had an offer from Jan-March 2017 where one could earn 5 not 3 miles per euro spent on a rental, AND an additional 1000 miles per rental with Avis. Does anyone have the screen/promo code or offer code? I am not seeing the miles on my account for rentals with Avis and when I called M&M they say they "cannot" find it which I don't exactly believe. Seems it's a tactic to not honour their agreement. Any help would be appreciated.
Many thanks!
You need to contact Avis customer service. M&M cannot do anything. It is always a pain to get the correct amount of normal miles from Avis and even more pain to get the additional promo miles. An example of my notes is shown below, which involved several emails/retroclaim requests/phone calls. I had issues with credit of all my 5 Avis rentals in 2016.
rental return on 10.8., (500+715) arrived on 25.8., retrocredit asked on 7.9., reply on 21.9. (Claimesretroftp) that it has been forwarded to M&M?!, called again on Oct 4: will be taken care of?!, information per email about credit is on its way, email about credit of miles on Oct 15 (but less than expected (2359 calculated) on account), corrected on Nov 15 (500+1331 additional miles?!)