Originally Posted by
mikesyr18
I agree with you. They need to bend over backwards for their customers like they used to do. Part of the reason people choose American Express is because that's what their customer service has been known to do.
Why are they giving a long time, Platinum customer a hard time about a replacement card? They pay an annual fee of $550/year and from that should come butt kissing customer service. Just ask security questions over chat like Capital One does, send the card to the hotel room, and be done.
Whoever is in charge of customer service---where the reps are located, and how good they're trained should've been laughed at and kicked out of the corporate building. Customer service should be 100% U.S based and the lazy people should be fired.
Actually it was the Delta Plat that had the issue -- $195 AF, but they knew I had both.
It is interesting, I get fraudulent charges on the Delta Amex about every 12-14 months and can't remember the last time I had any on any other card. Granted, it is the card I use the most but the Barclay Arrival gets almost as much use (in turns of number of transactions) and I've never had fraud on that.