FlyerTalk Forums - View Single Post - Does Amex have worst customer service out of any provider?
Thread: Does Amex have worst customer service out of any provider?
View Single Post
Old Apr 7, 2017 | 12:51 pm
  #7  
javabytes
FlyerTalk Evangelist
30 Countries Visited
1M
All eyes on you!
15 Years on Site
 
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,633
+1 on if Amex can't see the transactions, they didn't decline them.

Never knew this until a few weeks ago, but you can also see recently declined charges online if you go to Account Service --> Credit Management --> Recently Declined Charges... it lists the reason for decline.

And I've never had anything short of great customer service with Amex... can't say the same regarding Chase...
javabytes is offline  
Reply