Originally Posted by
sam007
...they could not even see transactions. Next I called the 800-297-1000 spg amex number and the voice recognition IVR just didn't recognize what i was saying and I failed to get a customer service person to talk to...
If they don't see the transaction, as
mia said, the problem isn't likely on their end but rather the merchants. If they aren't processing the charge they aren't making money - it makes no sense for them not to at least evaluate the charge.
As for the IVR, I tell my clients who have an accent and have my firms co-branded card to just press 0 - it will usually get you to a rep pretty quickly.