FlyerTalk Forums - View Single Post - Schedule change notifications going to junk mail

Apr 7, 2017 | 9:22 am

#8

rsteinmetz70112

Join Date: Jul 2013

Posts: 5,813

Quote:

Originally Posted by SpeedyDelivery

In the past, the rare schedule change would result in a phone call from Southwest. Now, on Amadeus, it appears the system sends an email detailing the change instead.

Great, except that their new system is misconfigured. It's failing the anti-spoofing test and the policy setup by Southwest asks the recipient's email provider to flag the message as suspicious. Oops.

Double check those junk mail folders for post May 8 schedule changes.

Technical mail headers for those interested:

Code:

Received-SPF: pass (google.com: domain of [email protected] designates 82.150.225.79 as permitted sender) client-ip=82.150.225.79;
Authentication-Results: mx.google.com;
       spf=pass (google.com: domain of [email protected] designates 82.150.225.79 as permitted sender) [email protected];
       dmarc=fail (p=QUARANTINE sp=NONE dis=QUARANTINE) header.from=sc.southwest.com

I have found that google enforces IPv6 rules rather strictly and that can cause all sorts of erratic issues depending on the server you use, the client you use and your ISP.

On many mail clients simply adding a contact for the sending address will prevent mail from being identified as spam or junk.

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