folks - I usually need to call customer service but suddenly my card is getting rejected. I did an online chat from their portal first and they could not even see transactions. Next I called the 800-297-1000 spg amex number and the voice recognition IVR just didn't recognize what i was saying and I failed to get a customer service person to talk to

Anybody else experience similar things with Amex? They seem the worst when it comes to comparing to likes of Chase, especially the Ink cust service

Thanks