FlyerTalk Forums - View Single Post - Schedule change notifications going to junk mail

Apr 6, 2017 | 12:42 pm

#1

SpeedyDelivery

Join Date: Feb 2005

Location: MCI

Programs: Southwest A-List, AMC Stubs A-List, Chick-fil-A-List

Posts: 399

Schedule change notifications going to junk mail

In the past, the rare schedule change would result in a phone call from Southwest. Now, on Amadeus, it appears the system sends an email detailing the change instead.

Great, except that their new system is misconfigured. It's failing the anti-spoofing test and the policy setup by Southwest asks the recipient's email provider to flag the message as suspicious. Oops.

Double check those junk mail folders for post May 8 schedule changes.

Technical mail headers for those interested:

Code:

Received-SPF: pass (google.com: domain of [email protected] designates 82.150.225.79 as permitted sender) client-ip=82.150.225.79;
Authentication-Results: mx.google.com;
       spf=pass (google.com: domain of [email protected] designates 82.150.225.79 as permitted sender) [email protected];
       dmarc=fail (p=QUARANTINE sp=NONE dis=QUARANTINE) header.from=sc.southwest.com

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