Today on AY832 LHR-HEL in C. The purser was very pleasant and welcomed warmly. Two different times she came to discuss on frequent flyers' experiences on A350. I am not sure whether her feedback collection was focused only for Plats, and whether it was coordinated. Hopefully this is a sign that (1) Finnair is really collecting focused feedback from FF's, and (2) the feedback will be analyzed and used for decision making.