Originally Posted by
Tobias-UK
As I mentioned above, the focus of this event was to launch "BAinvesting4U" and its stated aim is to boost the customer experience for all passengers. This was a press event, not a passenger focus group. That said, I noticed there were a couple of other frequent flyers within the group. There were 40 guests in total, all media (with the exception of the two or three frequent travellers).
The whole of the BA team, from Alex down, were very open. They all appeared sincere in their answers and nothing was off limits.
You may have answered this before... sorry if I missed it.
Were you there on behalf of FT, or as a regular frequent flyer? I'm guessing you weren't there as a 'blogger'
