Originally Posted by
Dr. HFH
+1. On the other hand, a cockroach strikes me as a more serious failure than some condensation. Where does one draw the line?
No, but does every imperfection require compensation? Sometimes mistakes happen. Is an apology never sufficient for this stuff?
a canned response with the non-action by the management is clearly not sufficient.
if having a snail in a drink does not require compensation, our modern day tort law would be totally different.
I do think with the repeat complaint from the close users of the CX J seats regarding cleanliness, i do think it originates from the lack of care from the CX management, hence such compensation is clearly due.
otherwise you can put the same logic re EU261/2004 compensation get 12 hour delay and just apology shall suffice, perhaps flying on airlines from china would do you fine..