Exactly - the person doing these mails have little insight and/or little help, and clearly there is no fact check or quality control at AY marketing. Just create a new mail communication, and then start sending thousands of it every day without checking the contents. Ludicrous.

One can discuss how to present the bag #4 , as it depends on if the flight is operated by AY or not. (On AY flights it is +1PC, no special weight limit, on partners it is +1PC, 20-23kg). I can agree that it would be slightly more work to get even this factor in, but the app nowadays presents the allowance as "4PC, 23kg each", so clearly someone in IT has constructed the method to calculate the correct number of bags. It just isn't available to e-mail marketing.


BTW, AY confirmed the perks has not changed, and their list (looks to come from an internal FAQ) includes the "heavy bag fee is not collected from Platinum members".