Only once when escorted to the room it was not the same corner floor plan, double balcony and view I had specifically booked on line. The room was lovely but I wanted what I had booked in advance. It was a special occasion trip. No excuses from the staff member when I mentioned the issue during the room tour. He immediately called from the room and in a few minutes escorted us to another room with apologies. That's a best case scenario. We lucked out there were no arguments. And they had a room we wanted.