even if prepaid, at least true luxury should refund in many cases. seem to recall some reports here of dealing with corporate/owner. some who use agents have agents handle it.

there are reports here of being willing to pay for upgrade, and receiving (not paying for) very valuable upgrade.

there may be service recovery in lieu of changing room.

great thread! curious about checking out early etc, although can be for reasons besides room such as service.

re rooms specifically, can be tough when large variation within category, or when every room is unique. sometimes would be nice to be able to select and pay for something specific, but understandably difficult practice at larger properties.

while misrepresentation is harder to avoid, things like noise, view, configuration, and bed type could be discussed with property in advance. sometimes upgrades may not be desired if a preference is not available in upgraded room. can be good to clarify priorities (with property/agent) as for example upgrades are usually considered positively.

semi-related, i wonder if any luxury chains still offer cancellation on the day of checkin. i recall this coming up here several years ago, reports of some chains shifting away from that while others did still offer it.