FlyerTalk Forums - View Single Post - Lowered luggage quota for platinum members?
Old Apr 4, 2017, 10:49 am
  #11  
heatsink
 
Join Date: Jul 2014
Programs: AY Platinum
Posts: 287
Originally Posted by intuition
So they just added the headline "Your Finnair Plus Platinum baggage allowances and benefits" and then didn't bothered with checking my actual Finnair Plus Platinum baggage allowances and benefits?!

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The mail specifically now says "Total weight of checked in bags must not exceed 23 kg"

so it isn't even technically correct.
To me it seems like they are checking your profile, but only for some elements of the page. I.e. the number of bags is looked up per user, but the rest of the text is static. The person who developed this probably doesn't know that the weight can change too, and didn't have enough support from the business side.

The "total weight" of 23kg has to be a mistranslation, since that would only give you 7,7 kg per bag, which is preposterous. Quality work. Good testing process. A+.

Additionally, I think it's rather poor form to write "väska(or)" when you can pluralize the word based on the number you just looked up two words earlier...
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