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Old Apr 4, 2017 | 10:12 am
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Sealink
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Join Date: Apr 2008
Location: Bridport, Dorset
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Is this a reasonable refund?
I booked my parents as follows:

GLA-DXB-AKL
PER-DXB-GLA

This was in first class. The airfare was £6k per person.

EK then advised that the GLA-DXB outbound portion would be in Business Class as the aircraft allocated to the route has changed and didn't have First Class, and that a refund would be calculated.

They have calculated a refund of £329, which I find derisory.

I know that airfares are a minefield but is it worth challenging this? There's no way that is the difference between J and F.
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