Merhaba PW,

We checked the records of the phone call you made to our call center on March 26, 2017.

In consequence of our investigation, we regrettably found out that our workmate has given incorrect information on the ticket change rule, according to the records of the said call.

Although we try to enhance our development each day to give you fast service of high quality, we apologize for this trouble you had.

We apologize for the trouble and loss of time we caused to you; in the hope that you would prefer us for your next travel as well, please accept our best regards.

(name withheld)
Turkish Airlines Inc.
Customer Communication Center

First thought? This is progress when it comes to TK.
Second thought? No compensation for my time lost dealing with India.