I booked round-trip award tickets for two passengers from DFW to SAN. The coach fare dropped to $225 so I cancelled the award seats and booked paid coach. I called to request reinstatement of my miles. The agent re-deposited the miles for one of the two tickets; assigned a new record locater to the other ticket and left it valid. I called the Executive Platinum desk again and explained that I wanted the mileage for the other ticket reinstated. The agent assured me that he was processing it but it could take a while. I am still waiting.