We booked LAX-JFK for the tail end of one trip in March and JFK-SJU for the opening leg of another trip in the Fall. W/ the cancellation of all AA JFK-SJUs, the only option is connecting, which the large family w/ little kids doesn't care to do. AA says if the connection doesn't work then the only option is a partial refund. Since we flew the first leg, it won't be a full refund, but AA won't quote us the amount of partial refund until they send us the check. Any suggestions on what to do? I can understand that they chose to cancel flights, but it seems unreasonable that they won't detail the options available to me to rectify the situation.