FlyerTalk Forums - View Single Post - The stupid PNR auto-splitting at T-24 needs to stop
Old Mar 31, 2017, 2:16 am
  #1106  
raehl311
 
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
Originally Posted by JDS747
Yes, once you are added to the airport standby list it will split your reservation. Because for some reason SHARES can only handle one person per reservation on the upgrade list at a time.
The reason is that doing it the other way is hard.

You have to hold open inventory if you have less seats available than the number of people in the next reservation on the upgrade list.

That means you can't let anyone else sneak in and grab the inventory (say, with an instrument). But maybe you do want to let them sneak in with a TOD.

It also means that at some point, you have to allow the GA to either force split the reservation OR skip the next reservation in the queue if they know, for sure, they will only have X free seats and >X people on the next reservation in the queue. And they should probably record people's preferences as to whether they want to split and upgrade less than everyone or skip and stay together and let the next person on the list upgrade.

And, if they DO prefer one person upgraded and one not, then they have to split the reservation anyway since you can't have seats in multiple cabins on the same PNR.


All that said, it's still no excuse for auto-splitting.
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