Originally Posted by
jmoorfoot
I just had the same thing with a CA award BNE-YVR. Sent the email, and the response was send screen shots, passport pix etc. The following day I got the booking ref - called the US number, spent 20 minutes total (there was one dropout, but I got the same agent when I called back), & was all OK. 80k miles + US$1377 for 2 in J.
I'm sure you mean Air Canada (AC) and not Air China (CA) - but good they booked it - for some reason AC seems to always error out when selecting flights.