Originally Posted by
chrismik
I thought that this was only happening on post May 9th booking.
I travel weekly on SWA for business (as I know most of you do too!) Due to my meeting schedule,
I have several contingency city pairs booked on the same date.
I had a round trip AUS->CLE (April 9-12) cancel because I had a CLE->MKE booked on April 12th. This cancelled on 3/27 at midnight. I am unable to book the CLE->AUS fare due to the new "feature" of the reservation system. The round trip was booked before the one way, that's why it was cancelled.
The only recourse that I was told I had was to call customer service and file a complaint.
Please feel free to call 855-234-4654 and also place your complaint too.
https://www.southwest.com/assets/pdf...f-carriage.pdf
2. a. (2) Cancellation of Confirmed Reservations.
(v) Multiple Reservations. Southwest prohibits multiple reservations for the same Passenger departing from the same city on the same date. Furthermore, without notice to the Passenger or purchaser, Southwest may cancel such reservations or any other reservations that it believes, in its sole discretion, were made without intent to travel.