Originally Posted by
SpootyPuff
odd: just got off the phone with them and they said it will be ready by at least 7pm eastern and to call back then or do it online; there should be an option for a metal card in Card Management.
I'm on eastern time if that makes a difference.
Very strange. Despite the fact that I live in Germany, my card is US-issued and I called the US service number. Would have been around 3am ET. Had no problems at all. If you see the link in my original post Gary Leff had no problem requesting a card either.
Maybe you should just call back right away. You could always have gotten a misinformed agent.