I am sorry you have issues with AA. I can only say I have had several issues in the past with AA and they could care less. This is why I have switched over to KLM- delta and AA has lost ALL business from me. I have been a medallion member for over 10 years flying back and forth to Europe several times a year in business class and economy comfort and have several very good friends that has switched to my airline and got away from AA also. Sorry this really does not answer your question but AA Corporate office could care less also, you only get I am sorry for the issues you have.......... Really AA. oh by the way I lost a free flight using miles to Austria as I refused to fly them even free.... that should say something about this airline.