Originally Posted by
tom911
Guess they forgot about that this month when they gave me 15,000 miles flying to Taipei and 10,000 miles when flying home from Hong Kong, both for service disruptions.
Not to mention guidance from an automated system (Helix) that makes it so that 2 members of the same status experiencing identical disruption will receive sometimes substantially different compensations based on their Helix ranking.
So, no, the broad-brush generalizations of what they will or won't give to a given member for a given disruption are not at all accurate.