FlyerTalk Forums - View Single Post - WN's new reservation system aggressively cancels duplicate bookings
Old Mar 29, 2017, 10:59 am
  #152  
chrismik
 
Join Date: Aug 2010
Location: austin, tx
Programs: Companion SWA, Plat Marriott, Diamond Hilton
Posts: 12
Pre-May 8 (not post) similar reservations now being canceled! (different city pair)

I thought that this was only happening on post May 9th booking.

I travel weekly on SWA for business (as I know most of you do too!) Due to my meeting schedule, I have several contingency city pairs booked on the same date.

I had a round trip AUS->CLE (April 9-12) cancel because I had a CLE->MKE booked on April 12th. This cancelled on 3/27 at midnight. I am unable to book the CLE->AUS fare due to the new "feature" of the reservation system. The round trip was booked before the one way, that's why it was cancelled.

The only recourse that I was told I had was to call customer service and file a complaint.

Please feel free to call 855-234-4654 and also place your complaint too.
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