With some persistence, I finally got my account opened up after it was locked, and most of the points back.

After inquiring about the outstanding balance, the only response I got was that I made redemptions...true, but that was simply to not get burned again by holding a large balance. Going on another week without a reply.

As for redemptions, everything has posted except for BA, which was the original reason I looked into this, to keep that account active...

I haven't had a single survey since my account was reset. That's probably for the best. I don't think this company is going to be around long. I have many better uses of my time.