Originally Posted by
JALPak
Or verify the identity of the passenger at check-in and boarding!
Does JAL outsource the ground service at CDG?
Of course they do. Like most other destinations there are a few JAL people around, but mainly outsourced staff.
The problem arises from time to time with passengers of similar or same name when the check in staff only looks by name not by booking ref. Typically at outsourced stations. I have had this with Scandinavian Airlines as well, suddenly a second passenger with the same name showed up assigned the same seat. But since I did not run to the rest room it got caught before the doors were closed.