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Thread: Hyatt post-stay survey emails (consolidated thread)
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Old Mar 29, 2017 | 6:10 am
  #20  
m0hamed
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Join Date: Aug 2009
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Originally Posted by peter42
WHich would make it a beauty pageant scale.

I rate it real (9-10 for far above averge, 7-8 for ral good, 6 for OK and below for failing) and get responses.
Standard NPS metrics whether it's Hyatt, SPG, an airline or a car manufacturer.

0-6 are detractors and will actively tell people to avoid the brand.

7-8 are passive and are unlikely to recommend the brand.

9-10 are promoters who will recommend the brand.

Thus anything 8 or less is a fail.
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