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Thread: Hyatt post-stay survey emails (consolidated thread)
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Old Mar 29, 2017 | 4:55 am
  #19  
peter42
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Originally Posted by m0hamed
My understanding is that the surveys are taken seriously and anything less than an 8 is considered a fail.

Changes are the GM didn't send the email but his PA.

If you want to escalate them send an email to the GM directly and cc Customer Care.
WHich would make it a beauty pageant scale.

I rate it real (9-10 for far above averge, 7-8 for ral good, 6 for OK and below for failing) and get responses.
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