Originally Posted by
jamar
Well, United's policy still indicates that the agent has the final say. Just that there are more rules on top of "agent's discretion".
The people I talk with at UAL seem to have to play less dress code games then the rest of us. If UALs agents steer too far from the list they can get in truble, with everyone else it really is completely up to agents and you have no real ability to send internal complaints, which can quickly turn into a gotcha game to get onto the flight.