Originally Posted by
eng3
I think this is a good lesson for UA and anyone. "Think before you speak!" Twitter can be a great tool to get information out to the public but it is just as easy to dig yourself into a hole. Sometimes I wonder if UA's twitter is just some guy tapping away on his phone versus having everything get checked
I think Twitter is a tool that's basically perfect for manipulation. A few hundred people on Twitter can shape a narrative which is then parroted by the news media. Most "outrages" on Twitter mean absolutely nothing to the vast majority of people. In fact, I doubt most people have even heard of this story.
Companies often are too easily intimidated by a few very loud voices on outlets like Twitter.