Have just checked in online for tomorrow's (2 9/03/2017)BA flight from Malaga to London City Airport
We're in Club and the website has our seats showing and that we have checked in, but a red notice comes up saying they cannot let me print off our boarding passes or even retrieve them on my iPhone app as it says "Your travel document details you have entered are not valid for this flight"
"unfortunately our contact centre staff cannot help you resolve issues regarding passports, etc.)".
All our details are kept online under our Executive card holder's area of the website and are up to date. We take this flight every month and have never had this problem before. We have UK passports, they are p to date.
We have spoken to India and they say it's fine just print off your Itinerary and take it to Check-in. We haven'r any suitcases to check in and usually if you got to the Club Checkin it's always as long as the regular queue and is a real pain.
Has this happened to anyone else?
Is there anyone else we can contact so we don't have to line up to get a boarding pass we could have printed off online?
Thanks.