Originally Posted by
HalconBCN
I'm sorry to hear you were not treated with the courtesy you would expect while waiting at the lounge entrance desk. Has this happened to you before?
While obviously not trying to excuse poor service, I can imagine that each dragon handles hundreds of pax each day and every dragon is human...
Normally I find the dragons at Ams to be quite efficient and friendly. And they usually address you by your last name assuming they can pronounce it from the boarding pass! I think they actually have to do that, because a question in Quality Observer asks if the lounge staff addressed you by name.
Yes, this is not the first time that such thing happens. In this specific case the young lady helping with the 'self check in' was perfectly helpful, but the 'old timers' behind the desk were just chatting and in no mood to participate.
Being Dutch myself, and having AMS as my home airport, I visit the Crown lounges often. But I find that the lounge attendants in general are much less service minded than what I find at other airports around Europe.
And frankly, in my opinion, having a bad day is no excuse. When you work in the service industry it is your job to treat your customers the right way. If you cannot put your personal issues aside, then, in my opinion, you may be better suited in another line of work.