Originally Posted by
Xandrios
I visited the #25 lounge yesterday.
Two lounge dragons at the desk talking. A third standing at the self-service check in machines, but after realizing I was flying AZ directed me to the ones behind the desk.
Took them 10 seconds to notice me standing in front of them to have my BP scanned. Not a single comment or welcome, grabbed the BP, scanned and gave it back. Meanwhile she continued talking to her colleague. I then entered the lounge as it seemed that I was given entry.
Often the term lounge dragon is not warranted, except for AMS I am sorry to say. Both lounge #25 and #52 has some seriously not-service minded people employed. That is at the front desk, but also (for example) the ones bringing the food out - more than once I have been quite annoyed with them yelling instructions to each other, in an otherwise very quiet lounge.
I'm sorry to hear you were not treated with the courtesy you would expect while waiting at the lounge entrance desk. Has this happened to you before?
While obviously not trying to excuse poor service, I can imagine that each dragon handles hundreds of pax each day and every dragon is human...
Normally I find the dragons at Ams to be quite efficient and friendly. And they usually address you by your last name assuming they can pronounce it from the boarding pass! I think they actually have to do that, because a question in Quality Observer asks if the lounge staff addressed you by name.