Originally Posted by
gilbertaue
I stayed here several years ago with family. I can tell you one thing: You're lucky it was off-season. During normal and peak seasons this place gets PACKED.
Did you have access to the lounge? If so did that also get crowded? Was the service good and the food always available?
Originally Posted by
gilbertaue
I see they have renovated the rooms. I recall we had to ask them to change the room as us too were upgraded to a very large suite at first that reeked of smoke. They then aplogised that they only had a prestige suite to upgrade us to - no smoke, but just like the first suite we were shown was quite run down.
This should not happen any more, the hotel has switched to 100% Non smoking due to a change in the law (They told me that all shanghai hotels are now required to be smoke free since the 1st of March 2017)
Originally Posted by
gilbertaue
Another thing that bothered us was the quite pushy staff of the spa when walking past - they also did not look like they focused on massages. The hotel at that time replied that they would look into that as the spa was run "by a third party".
Where was the Spa? We saw the So Spa Villa's and the Yuequan(?) spa club and both of these were outside and we only went near them because we were walking around the property. In any case we didn't have any such issues, either because it is low season, or they have taken your comments into account
