Originally Posted by
skgolf91
not defending United or anything but they are running a business and trying to make as much money as they can.. just like we all do!
I have owned my own businesses - yes I was good at making money - but I never undercut one product with another!
It is difficult enough to get status on UA with their "new Deltatized" mileage plan - but then to advertise complimentary upgrades to these loyal customers, while giving away (nominal amounts of $) First class just prior to boarding is tacky!!
It is very nice to walk into the airport knowing you have been upgraded to First - all the perks of FC are available to you - and no last minute decision about whether you have a meal or not!