Originally Posted by
Goldorak
I think there is a misunderstanding here. The thread title is to "outsource AMS lounge dragons" while it seems what you are talking about bout is the outsourcing of the catering and service in the lounge, not outsourcing the lounge dragons who are normally the people at the entrance checking your credentials and taking care of the various questions/demands you may have.
They speak of the "hospitality agents" which, it seems to me, refers to the individuals manning the entrance. What seems to be the case is that KL are outsourcing the lounges as a whole, viz. they are transferring this business to another entity and individuals employed for the lounge service, including agents at the reception, will become employees to the new entity, which is what normally happens under the legislation applicable to transfer of undertakings in EU Member States.