OK, as I am on a role now, I am going to reveal my favorite tip for getting anything you want out of BA Staff (upgrades are a piece of cake with this trick, ditto Lounge Access, extra baggage etc).

All you do is engage the appropriate member of staff in conversation and mention that Bob Ayling (BA's CEO) is not a very nice man (for legal reasons I will not give you exact examples, but I'm sure you get the message...).

BA staff are so unhappy with his 'virtual airline' scheme that they will furtively look 'round to check the BA Secret Police are not in ear-shot and agree with you, give you a big smile and you are friends for life. Then your made, your wish is their command.

Try it and let me know how you get on!

Another tip: Don't mention the new liveries (Yuck!) they are really sick of hearing about that! But mentioning that the CEO's colour (CATMAN read: color)blindness must be a real hadicap.

Oh, I'm gunna have a ball at Heathrow this afternoon. That is of course assuming I can manouver myself with all disguises Rudi wants me to take.
MERRY FLYER

PS: Don't try this at Moscow airport!!