Same thing here. I tried logging into my account earlier in the week, and got the same "your account has been de-activated at your request bla bla bla. I filled out their "contact us" form, telling them I did not request that my account be deactivated. I waited a day and didn't hear anything. I filled out another "contact us" form. I also sent a message to them on fb.

2 days ago, I got an response to one of the "contact us" forms that I filled out, saying my account has been re-instated. I was then able to log into my account, but it shows my account balance as $0.00, which is not correct. I had $553 in my account when it was deactivated. I have since replied the email asking that my balance be restored. Its been 2 days and I haven't heard anything back. But I have received emails asking me to complete surveys just as before. I will not be completing any surveys until my balance is restored.

I should add that I have been with e-rewards for over 8 years with no problems whatsoever, so this whole incident really took me by surprise.