Recently I stayed at the Park Hyatt Sydney with points and cash. Arrived early. Room not ready but offered upgrade (which included breakfast) for a steep price; I accepted and have no complains about the check in/upgrade process. Room was smallish but very nice and excellent balcony view. Breakfast had an amazing view and the food was very good. For this hotel and the price I did not think it was excellent.
When the survey came (on line via email) I filled it out and wrote that I noticed a few inconsistencies in their restaurants, lobby service and housekeeping. Also made a note of "email me separately if you would like to hear about the details".
A couple of days later I receive a response (long) with bla bla bla canned text saying he appreciates my response and that they will address the inconsistencies. It was signed by the manager of the hotel.
Needless to say you cannot address inconsistencies without knowing the details so the entire survey and response are BS.
Am I incorrect?