Originally Posted by
Often1
That gets OP nowhere. He is entitled to a refund. That is clear under both the DOT rule and the COC.
I agree that OP is entitled to a full refund if they want to cancel the ticket. That's not actually what I was referring to, so not responsive.
In fact, a quick peak at the COC makes it clear that it is DL's option to simply cancel and issue the refund.
Please let us know which portion of the COC you are referring to. I don't believe that the COC contains a provision allowing Delta to unilaterally cancel the ticket in the event of a downgrade. The relevant language seems to be
laid out in the COC[PDF] is Rule 240(B), which makes it clear that (a) cancellation/refund would be at the customer's discretion, and (b) that a partial refund is owed for a change in cabin.
Go ahead and file the DOT complaint. All that gets is a response from DL to the effect that, "yep - we fixed it, we cancelled and issued a full refund"
As with your supposed citation to the COC, this statement does not match reality. Can you cite to any airline (much less Delta) taking this approach in response to a DOT complaint where the complainant is not requesting cancellation and a full refund?